Returns & Refund Policy

Last Updated: September 3, 2026

At HJEM TIL JUL, operator of ienqp.shop, we are committed to providing every customer with a simple, reliable, and worry-free shopping experience.

If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the conditions set out below.

1. Return Eligibility

You may request a return within 7 days of receiving your order, regardless of the payment method used.

• Cash on Delivery (COD): Return request within 7 days after delivery.

• Credit/Debit Card: Return request within 7 days after delivery.

• PayPal: Return request within 7 days after delivery.

To initiate a return, please contact our Customer Service team before sending any product back.

2. How to Request a Return

Please contact our Customer Service team within 7 days of receiving your order and provide the following information:

• Full name

• Shipping address

• Phone number

• Email address

• Order number

• Product name

• Reason for the return or refund request

After your request has been reviewed, we will provide you with:

• The applicable return shipping address

• Return instructions

• Any additional information required to process your request

Please do not send products back without first receiving return instructions from our Customer Service team.

3. Returning Your Item

When returning an eligible product, please:

• Use a shipping service that provides tracking information.

• Pack the product securely to help prevent damage during transportation.

• Include the original packaging, labels, manuals, accessories, and other components whenever possible.

• Keep your shipping receipt and tracking information until the return has been completed.

Customers remain responsible for returned products until they arrive at our designated return facility, except where otherwise required by applicable law.

4. Refunds

Once we receive and inspect your returned product, we will process an eligible refund as quickly as reasonably possible.

Where applicable, refunds will normally be issued using the original payment method.

For Cash on Delivery (COD) orders, the appropriate refund method will be confirmed by our Customer Service team.

Please note that banks, card issuers, and payment providers may require additional processing time before the refunded amount appears in your account.

5. Damaged, Defective or Incorrect Products

If the product you receive has any of the following issues:

• Damage caused during delivery

• Manufacturing defects

• Incorrect product received

• Missing parts or accessories

• Other quality issues attributable to us

please contact our Customer Service team within 7 days of delivery.

To help us review the issue, please provide:

• Full name

• Shipping address

• Phone number

• Email address

• Order number

• Product name

• A description of the issue

• Clear photographs showing the relevant problem

Once the issue has been reviewed and confirmed, we will:

• Cover the applicable return shipping costs; and

• Provide a replacement at no additional product cost or issue a full refund, as appropriate.

6. Returns for Personal Reasons

You may request a return if you:

• Change your mind

• Order the wrong product

• No longer need the product

• Prefer a different size, color, model, or product

The return request must be submitted within 7 days after delivery, and the following conditions should be met:

• The product is unused and in new condition.

• Original packaging, labels, manuals, and accessories are included.

• The product has not been damaged through misuse, improper handling, or unauthorized modification.

For eligible returns made for personal reasons, the customer is responsible for the applicable return shipping costs.

Refunds will be processed after the returned product has been received and inspected.

7. Non-Returnable Situations

Subject to applicable law, a return or refund may not be accepted in circumstances including:

• The return request is submitted more than 7 days after delivery.

• The product has been used, worn, washed, altered, or modified.

• Important accessories, packaging, manuals, components, or labels are missing.

• The product has been damaged due to misuse, improper handling, or accidental damage.

• The information provided for the return cannot reasonably be matched to the original order.

• The condition of the product has been materially affected in a way that reduces its resale value.

Nothing in this Returns & Refund Policy is intended to exclude, restrict, or otherwise limit any mandatory consumer rights available under applicable law.

8. Exchanges

We currently do not offer direct product exchanges.

If you would like a different size, color, model, or product, please:

1. Submit a return request for the original product.

2. Place a new order for your preferred product.

The return and new order will be processed separately.

9. Order Cancellation

Orders may begin processing shortly after they are confirmed.

If you wish to cancel or modify an order, please contact our Customer Service team as soon as possible.

Once an order has entered processing or has been dispatched, cancellation or modification may no longer be possible.

If you receive an order that you no longer wish to keep, you may request a return in accordance with this Returns & Refund Policy.

10. Cash on Delivery (COD)

Where Cash on Delivery (COD) is available, payment is made directly to the courier or applicable delivery provider when the package is delivered.

If the billing address and shipping address are different, please ensure that the recipient is aware of the delivery and is available to receive the package and complete the required payment.

For eligible COD returns, the applicable refund method will be confirmed separately by our Customer Service team.

11. Contact Us

If you have questions regarding a return, refund, cancellation, or existing order, please contact us:

HJEM TIL JUL
Organisation Number: 937 534 361

Business Address:
Vestre Furmyrveg 11A
6017 ÅLESUND
Norway

Website: ienqp.shop
Customer Service Email: virgilhiroshima@gmail.com

When contacting us regarding an existing order, please include your order number whenever possible so that we can assist you more efficiently.

We will review your inquiry and respond as promptly as reasonably possible.