Logistics Policy

Last Updated: September 3, 2026

Thank you for shopping at ienqp.shop, operated by HJEM TIL JUL.

We make reasonable efforts to ensure that every order is processed safely, efficiently, and delivered as reliably as possible. This Logistics Policy explains our order processing, shipping, delivery, tracking, and related procedures.

Please review the following information before placing your order.

1. Delivery Countries

We currently provide delivery to the following countries:

• Germany

• Austria

• Italy

• Spain

• Portugal

• Poland

• Czech Republic

• Slovakia

• Slovenia

• Croatia

• Romania

• Bulgaria

• Greece

• Estonia

• Latvia

• Lithuania

Most orders include applicable taxes and fees where indicated during checkout. In standard circumstances, customers should not be required to pay additional shipping charges beyond those shown at checkout.

Any customs duties, import taxes, or other charges imposed by local authorities remain subject to the applicable rules of the destination country.

2. Shipping Methods

We work with established logistics and courier providers to arrange delivery of customer orders.

Shipping Method: Free Standard Shipping
Shipping Cost: Free for eligible orders
Logistics Partners: UPS, FedEx, or other suitable logistics providers depending on destination and availability

The specific carrier used for an order may vary depending on the delivery address, warehouse availability, product type, and local logistics conditions.

3. Order Processing

After your order has been confirmed and, where applicable, payment has been successfully processed, we generally prepare your order for shipment within:

3–5 business days

Please note:

• Orders placed during weekends or public holidays will normally begin processing on the next available business day.

• Warehouse processing generally takes place Monday through Friday, excluding applicable public holidays.

• Processing time may occasionally be extended during periods of unusually high order volume or due to circumstances outside our reasonable control.

Once an order has been dispatched, available tracking information will be provided where applicable.

4. Estimated Delivery Time

Estimated delivery time generally consists of:

Order Processing: 3–5 business days
Transportation: 5–8 business days
Estimated Total Delivery Time: approximately 5–13 business days

These delivery times are estimates rather than guaranteed delivery dates.

Actual delivery times may vary depending on factors including:

• Destination country or region

• Local courier operations

• Public holidays

• Customs processing

• Weather conditions

• Transportation availability

• Peak shopping periods

• Other circumstances outside our reasonable control

We make reasonable efforts to ensure that orders are delivered within the estimated timeframe.

5. Order Tracking

Once your order has been dispatched, you may receive an email containing your tracking number or other available shipment information.

Please note:

• Tracking information may take approximately 24–72 hours after dispatch to appear or update in the carrier's tracking system.

• Tracking updates may occasionally be delayed during weekends, holidays, or periods of high logistics activity.

• Some local delivery partners may provide less frequent tracking updates than others.

If your tracking information has not updated after a reasonable period or you are unable to determine the status of your shipment, please contact our Customer Service team.

We will review the available shipping information and assist you as reasonably possible.

6. Delivery Delays

Although we make reasonable efforts to provide reliable delivery estimates, delays may occasionally occur due to circumstances outside our reasonable control.

These circumstances may include:

• Severe or unfavorable weather conditions

• Natural disasters

• High courier or logistics volumes

• Transportation or air freight restrictions

• Customs inspections or clearance delays

• Carrier disruptions

• Public holidays

• Local delivery restrictions

• Other force majeure events

If your order has not arrived within the estimated delivery period, please contact our Customer Service team.

We will help review the available tracking information and determine the current status of your shipment.

Nothing in this section is intended to restrict any mandatory consumer rights relating to delayed or failed delivery under applicable law.

7. Changing or Cancelling Your Order

Before Shipping

If your order has not yet entered final processing or been dispatched, please contact our Customer Service team as soon as possible if you need to:

• Request cancellation of your order

• Correct or change your delivery address

• Modify available order details

We will make reasonable efforts to accommodate your request.

However, because orders may begin processing shortly after confirmation, we cannot guarantee that a cancellation or modification will always be possible.

After Shipping

Once an order has been dispatched, it may no longer be possible to:

• Cancel the shipment

• Change the delivery address

• Modify the products or order details

• Stop the package while it is in transit

If you no longer wish to keep a product after receiving it, please follow the procedures described in our Returns & Refund Policy.

If a shipment is refused by the recipient and returned to the designated return facility, any eligible refund will be processed in accordance with our Returns & Refund Policy and applicable law.

Where legally permitted and applicable, actual shipping or return costs incurred as a result of an unsuccessful or refused delivery may be deducted from the refund.

Please carefully review your delivery information before submitting an order.

8. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please ensure that the following information is correct:

• Recipient's full name

• Street address

• Building or apartment number where applicable

• Postal code

• City

• Country

• Phone number

• Other information reasonably required for delivery

Incorrect or incomplete information may result in delays, unsuccessful delivery attempts, or the package being returned.

If you discover an error in your delivery information, please contact us as soon as possible.

Once an order has been dispatched, we may not be able to change the delivery information.

9. Taxes, Customs and Additional Fees

Most shipments do not normally require customers to pay additional shipping-related charges beyond those presented during checkout.

However, depending on the destination, local customs authorities or other government agencies may impose:

• Import duties

• Value Added Tax (VAT)

• Customs processing charges

• Other applicable taxes or fees

Any such charges are determined by the relevant authorities and may vary depending on the destination country, product category, order value, and applicable regulations.

Where such charges are not already included in the order total, they may be the responsibility of the recipient, subject to applicable law.

For specific information regarding customs charges or import requirements, we recommend contacting the relevant customs authority in your destination country.

10. Lost or Missing Shipments

If tracking information indicates an unusual delay or you believe that your shipment may have been lost, please contact our Customer Service team.

Please provide your order number and available tracking information so that we can review the shipment status.

Where appropriate, we may contact the relevant logistics provider to investigate the shipment.

If the shipment is confirmed as lost, we will provide an appropriate resolution in accordance with applicable law and our policies.

11. Damaged Shipments

If your package or product arrives damaged, please contact our Customer Service team as soon as reasonably possible.

To help us review the issue, we may ask you to provide:

• Your order number

• A description of the damage

• Photographs of the product

• Photographs of the external packaging

• Any other relevant delivery information

Eligible damaged-product claims will be handled in accordance with our Returns & Refund Policy and applicable consumer protection requirements.

12. Unsuccessful Delivery and Returned Packages

A shipment may be returned if delivery cannot be completed due to circumstances such as:

• Incorrect or incomplete address information

• Repeated unsuccessful delivery attempts

• Recipient unavailable to accept the package

• Recipient refusal

• Failure to complete required local delivery procedures

If a package is returned, please contact our Customer Service team so that we can review the available options.

Any refund, reshipment, or applicable shipping costs will be handled in accordance with our Returns & Refund Policy and applicable law.

13. Contact Us

If you have questions regarding order processing, shipping, delivery, tracking, or a shipment-related issue, please contact us:

HJEM TIL JUL
Organisation Number: 937 534 361

Business Address:
Vestre Furmyrveg 11A
6017 ÅLESUND
Norway

Website: ienqp.shop
Customer Service Email: virgilhiroshima@gmail.com

When contacting us regarding an existing shipment, please include your order number and tracking number, if available, so that we can assist you more efficiently.

We will review your inquiry and respond as promptly as reasonably possible.